Privacy Policy

Last Updated: March 2026

1. INTRODUCTION

This Privacy Policy explains how Palaava collects, uses, stores, and protects your information when you use our platform. By using Palaava, you consent to the practices described below.

2. Information We Collect

We collect the following types of information:

A. Information You Provide

  • Name
  • Phone number
  • Email
  • Profile information
  • Dispute records and notes
  • Uploaded documents or media

B. Automatically Collected Information

  • Device information (model, OS, browser)
  • Usage statistics
  • IP address
  • App performance logs
  • Location (if you allow it)

C. Third-Party Data

  • If you connect external apps or integrations, we may receive additional data with your permission

3. HOW WE USE YOUR INFORMATION

We use your data to:

  • Create and manage your accounts
  • Enable dispute tracking and communication
  • Improve app performance and user experience
  • Send notifications and updates
  • Provide customer support
  • Maintain security and prevent fraud

We do not sell your personal data.

4. SHARING OF INFORMATION

We may share data only in the following situations:

  • With your permission
  • With service providers (e.g., hosting, analytics, SMS/email services)
  • When required by law
  • To prevent fraud, harm, or security risks

We do not share information for advertising purposes.

5. DATA STORAGE AND SECURITY

We use industry-standard security practices to protect your data. However, no system is 100% secure. Users are responsible for securing their account credentials

6. YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access your data
  • Correct inaccurate information
  • Request deletion of your account and data
  • Withdraw consent for optional features
  • Restrict certain processing activities

To exercise these rights, contact: privacy@palaava.com

7. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies or similar tools to improve functionality and analytics. You can disable cookies in your device or browser settings

8. DATA RETENTION

We retain your data only as long as necessary for:

  • Providing services
  • Legal obligations
  • Account activity

You may request deletion at any time.

9. CHILDREN'S PRIVACY

Palaava is not intended for children under 13. We do not knowingly collect information from minors without consent.

10. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify users of major changes through the app or email.

11. CONTACT INFORMATION

For privacy-related concerns: Email address: privacy@palaava.com